Saika Health – Refund & Subscription Policy

17 Oct 2026 · @Wilhelm

1. 60-Day Money-Back Guarantee (First Orders)

At Saika Health, we stand behind Saika Prostate Intercept and want you to try it with confidence. If you are not satisfied with your first order, contact us at support@getsaika.com within 60 days of delivery and we will refund the product price, subject to the terms below.

The guarantee applies to:

• Your first order of Saika Prostate Intercept only. One guarantee refund per customer, household, shipping address, or payment method.
• Orders purchased directly from getsaika.com. Products bought from third-party or unauthorized sellers are not covered.

Because a supplement must be tried before you can judge it, one opened bottle is permitted. All remaining bottles must be returned unopened and sealed.

Subscription renewal orders are not covered by this guarantee. See Section 3.

2. Refund Amount, Restocking Fee, and Bundles

What is refunded. Approved guarantee refunds cover the product price only, less the restocking fee below. Refunds are issued to the original payment method.

Restocking fee. A $10 restocking fee is deducted from every approved refund. This fee covers return handling, inspection, and disposal of returned product and is separate from any shipping or postage costs.

Shipping. Original shipping, handling, priority processing, and shipping protection fees are non-refundable. Return shipping is the customer's responsibility unless the product arrived damaged, defective, or incorrect.

Bundle orders. For multi-bottle orders (3-bottle, 5-bottle, etc.), one bottle may be opened. All remaining bottles must be returned sealed. If any bottle has been fully consumed, discarded, given away, resold, or otherwise cannot be returned, the refund will be reduced by that bottle's per-bottle price as shown on your order. The refund will never exceed the amount actually paid.

Free gifts and bonuses. Complimentary items included with a qualifying order (such as the DHT Handbook, travel vials, or digital guides) are yours to keep. Digital items cannot be returned and have no refund value.

3. Subscription Terms

Auto-renewal. Saika Health offers Saika Prostate Intercept on a subscribe-and-save plan ("subscription") that renews automatically. By placing a subscription order, you expressly agree that your payment method on file will be charged the subscription price at the delivery cadence you selected at checkout until you cancel. These terms are disclosed at checkout and you accept them when you submit your order.

Minimum commitment: 2 deliveries. The subscription price is a discount from the standard one-time price and is offered on the condition that you receive a minimum of two (2) deliveries. After your second delivery has been billed, you may cancel at any time with no further obligation.

Early cancellation price adjustment. If you cancel, block, or otherwise stop your subscription before the second delivery is billed, the discount on your first delivery is forfeited. Your payment method on file will be charged the difference between the subscription price you paid and the standard one-time price for the same quantity, as shown on getsaika.com on the date of your order. This adjustment is not a penalty; it is the price of the product you kept.

The early cancellation adjustment does not apply if:

• You return your first order under the 60-Day Money-Back Guarantee (Section 1). A guarantee refund cancels the subscription with no adjustment charge.
• Saika Health cancels the subscription, or the product was damaged, defective, or incorrect.

Renewal orders. Each renewal is a separate purchase and is not covered by the 60-day guarantee. By continuing beyond your first delivery you acknowledge that you have tried and approved the product. Renewal orders are refundable only if:

• The bottle is returned unopened and sealed within 14 days of delivery (restocking fee and shipping terms in Section 2 apply), or
• The product arrived damaged, defective, or incorrect, or
• A genuine billing error occurred, including a charge processed after you cancelled at least 24 hours before the billing date.

Renewal reminders. We will send an email reminder to the address on your account before each renewal is billed. You remain responsible for cancelling before the billing date if you do not wish to continue; a missed reminder email is not grounds for a refund.

Billing information. You are responsible for keeping your payment details current, complete, and accurate. Update them in your customer account at getsaika.com or by contacting support.

4. Cancelling a Subscription

You may cancel at any time, subject to the 2-delivery minimum in Section 3. To avoid the next charge, cancel at least 24 hours before your next billing date by either:

• Logging in to your customer account at getsaika.com and selecting Cancel, or
• Emailing support@getsaika.com with your order number.

Cancellation stops future renewals. It does not refund an order that has already been billed or shipped. We will confirm every cancellation by email; if you do not receive a confirmation within 2 business days, contact us so we can check your account.

If you believe you were charged in error, email support@getsaika.com before contacting your bank so we can investigate and correct genuine billing errors promptly.

5. Order Cancellations, Damaged Items, and Delivery Issues

Cancelling an order before it ships. Contact support@getsaika.com as soon as possible after placing your order. Orders are processed quickly, and once an order has entered fulfillment it cannot be cancelled. If a cancellation request arrives after fulfillment has begun, the order will ship and the return terms in Sections 1 and 2 apply.

Damaged, defective, or incorrect items. Contact us within 7 days of delivery with your order number, a short description, and clear photos of the issue. You do not need to return the item. We will send a replacement at no cost or, at our discretion, issue a refund including original shipping.

Lost or missing shipments. If tracking shows your shipment has not been delivered within a reasonable period, contact us and we will investigate with the carrier before sending a replacement or other resolution. If tracking confirms delivery but you cannot locate the package, we may ask you to check with household members, neighbors, and the carrier, and to confirm the address supplied at checkout. Confirmed-delivery claims are handled case by case.

Incorrect shipping information. You are responsible for providing a complete and accurate shipping address. If your order has not shipped, contact us immediately and we will attempt to update it. Saika Health is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by law.

Holiday orders. During the holiday season we cannot guarantee delivery before December 25 for orders placed after December 1.

6. How to Request a Return and Refund Timing

1. Email support@getsaika.com with your order number and the reason for your return. We respond within 1 to 2 business days.
2. Wait for our return authorization and the authorized return address. Do not send product to the address on your shipping label or any other address unless support has confirmed it in writing. We are not responsible for packages sent to an unauthorized address, including any resulting loss, delay, or inability to process a refund.
3. Ship the product to the authorized address using a tracked service. Keep your tracking number.
4. Once we receive and inspect the return, we will email you. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take a further 5 to 10 business days to post it.

Products returned without prior authorization, to the wrong address, or outside the applicable window may not be accepted or refunded.

Late or missing refunds. If you have not received an approved refund, check your bank or card statement first, then contact your bank or card issuer, as posting times vary. If it is still missing after 10 business days, contact us at support@getsaika.com.

7. Non-Refundable Items, Disputes, and Policy Abuse

Non-refundable. The following are not eligible for refund:

• Shipping, handling, expedited shipping, priority processing, and shipping protection fees
• Restocking fees
• Duties, taxes, or customs charges not collected by Saika Health
• Opened renewal (subscription) orders
• Renewal orders returned more than 14 days after delivery
• Guarantee requests made more than 60 days after delivery of the first order
• Digital products after delivery, access, or download
• Complimentary replacement products and free promotional items
• Gift cards and orders paid with gift cards
• Items marked final sale or non-returnable
• Products purchased from third-party or unauthorized sellers, or that have been resold or transferred
• Requests that do not meet the terms of this policy

Disputes and chargebacks. Before filing a chargeback or payment dispute, contact support@getsaika.com and give us the opportunity to resolve the issue directly. We handle customer concerns in accordance with the applicable rules of Visa, Mastercard, American Express, Discover, PayPal, and Shopify Payments. Where a dispute is filed on an order that is refundable under this policy, we will refund it; where it is filed on an order that is not, including an early-cancellation adjustment disclosed at checkout, we will respond with the order record, checkout disclosure, and delivery confirmation.

Policy abuse. This voluntary guarantee is intended for genuine first-time customers evaluating Saika Prostate Intercept. To the extent permitted by applicable law, Saika Health may refuse, restrict, or reduce voluntary refunds where there is reasonable evidence of abuse, fraud, or misuse, including: repeated refund claims from the same household, address, account, or payment method; repeatedly creating new accounts to obtain first-order eligibility; ordering primarily to obtain promotional items and then returning the qualifying purchase; returning products not purchased from Saika Health; returning substantially fewer products than purchased without reasonable explanation; or providing materially false or misleading information.

8. Your Statutory Rights, Changes, and Contact

Statutory consumer rights. This policy describes Saika Health's voluntary guarantee and return program. Nothing in it excludes, restricts, or waives consumer rights that cannot legally be excluded under the law of the country in which you reside, including any statutory right of withdrawal, cancellation, or remedy for faulty goods. Where such rights apply, they apply regardless of this policy. Please note that under many consumer laws the right to withdraw from a purchase does not extend to sealed health products once the seal has been broken.

Changes to this policy. Saika Health may update this policy at any time. Changes are posted at getsaika.com/policies/refund-policy with an updated effective date and apply to orders placed after that date.

Agreement. By placing an order on getsaika.com, you acknowledge that you have read this Refund & Subscription Policy and agree to it in full, including the subscription minimum commitment, the early cancellation price adjustment, the restocking fee, and all eligibility requirements and limitations. This policy should be read together with our Terms and Conditions and Privacy Policy, which are incorporated by reference.

Contact. For all refund, return, subscription, or exchange questions, email support@getsaika.com. We reply within 1 to 2 business days.